POLICIES

At Tom+Henry Barbershop, we value your time and strive to provide each client with personalized, high-quality grooming services. To ensure that we can serve all clients efficiently and fairly, we have established a cancellation policy. This policy helps us manage our appointment schedule effectively, minimize disruptions, and offer timely service to everyone.

Please take a moment to review our cancellation guidelines. By booking an appointment with us, you agree to adhere to these terms, which are designed to respect both your time and ours.

CANCELLATIONS

We kindly ask for a minimum of 3 hours’ notice to cancel any appointment. Appointments canceled with short notice, or missed entirely without notice, may be subject to a charge of 50% to 100% of the scheduled service cost. Please note that owner haircut appointments cancelled late or missed will be charged in full, as will any no-call, no-show appointments with any staff member.

That said, we truly understand that life happens, and we will always do our best to fill your appointment slot.

NO SHOWS

We recognize that unforeseen circumstances may arise. However, in the event that a client does not attend a scheduled appointment without providing prior notice through our online cancellation system or by contacting us via phone, we respectfully reserve the right to charge the full service fee to the credit card on file. Thank you for your understanding and cooperation.

LATE ARRIVALS

To ensure optimum service, we recommend you arrive ten minutes prior to your appointment time. If you do arrive late your service may need to be modified or rescheduled.

AFTER HOURS SURCHARGE

To accommodate clients who require services outside our regular business hours, we offer After Hours Appointments by request. Please review the following policy regarding additional charges:

Standard Business Hours:

• Sunday & Monday: CLOSED
• Tuesday:  11:00 AM – 5:00 PM
• Wednesday – Friday: 10:00 AM – 8:00 PM
• Saturday: 9:00 AM – 5:00 PM

After Hours Appointments:

Appointments scheduled before opening or after closing hours are considered After Hours services.

After Hours Fee:

An additional fee of $10 – $20 (depending on service type and time) will be applied to all After Hours appointments.

• Services of $45 or less: +$10 surcharge
• Services above $45: +$20 surcharge

Terms & Conditions:

• After Hours appointments must be requested at least 24 hours in advance.
• Prepayment of the service is required to secure the appointment.
• No-shows or late cancellations (less than 12 hours’ notice) will forfeit the prepayment.

We value your time and appreciate your understanding as we offer flexible scheduling while respecting our team’s personal time.

For questions or to book an After Hours appointment, please contact us directly.

SERVICE GUARANTEE

Your satisfaction is very important to us. We take pride in the quality of our work and strive to ensure that every client leaves feeling confident and well cared for.

If you are not fully satisfied with your service, please let us know within 7 days of your appointment. We will gladly offer a complimentary adjustment to address your concerns. Adjustments must be scheduled with the same stylist or barber who originally provided the service, unless otherwise approved by management.

Please note that the guarantee does not apply if the service outcome has been altered by another stylist or through at-home changes.

We appreciate your trust and the opportunity to make things right. Your experience matters to us.