POLICIES

At Tom+Henry Barbershop, we value your time and strive to provide each client with personalized, high-quality grooming services. To ensure that we can serve all clients efficiently and fairly, we have established a cancellation policy. This policy helps us manage our appointment schedule effectively, minimize disruptions, and offer timely service to everyone.

Please take a moment to review our cancellation guidelines. By booking an appointment with us, you agree to adhere to these terms, which are designed to respect both your time and ours.

CANCELLATIONS

We kindly ask for a minimum of 12 hours’ notice to cancel any appointment. Appointments canceled with short notice, or missed entirely without notice, may be subject to a charge of 50% to 100% of the scheduled service cost. Please note that owner haircut appointments canceled late or missed will be charged in full, as will any no-call, no-show appointments with any staff member.

That said, we truly understand that life happens, and we will always do our best to fill your appointment slot. If we are able to rebook the time with another client, you will not be charged.



NO SHOWS

In the event that a client does not attend a scheduled appointment without providing prior notice through our online cancellation system or by contacting us via phone, we kindly reserve the right to charge the full service fee to the credit card on file. We also appreciate your understanding and cooperation.

We recognize that unforeseen circumstances may arise. However, in the event that a client does not attend a scheduled appointment without providing prior notice through our online cancellation system or by contacting us via phone, we respectfully reserve the right to charge the full service fee to the credit card on file. Thank you for your understanding and cooperation.



LATE ARRIVALS

To insure optimum service, we recommend you arrive ten minutes prior to your appointment time. If you do arrive late your service may need to be modified or rescheduled.

SERVICE GUARANTEE

Your satisfaction is very important to us. We take pride in the quality of our work and strive to ensure that every client leaves feeling confident and well cared for.

If you are not fully satisfied with your service, please let us know within 7 days of your appointment. We will gladly offer a complimentary adjustment to address your concerns. Adjustments must be scheduled with the same stylist or barber who originally provided the service, unless otherwise approved by management.

Please note that the guarantee does not apply if the service outcome has been altered by another stylist or through at-home changes.

We appreciate your trust and the opportunity to make things right. Your experience matters to us.